Privacy Policy

1. Introduction

Feston ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our festival management platform and services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, institution details
• Profile Information: Bio, profile picture, social media links
• Festival Data: Event details, participant information, competition results
• Payment Information: Billing address, payment method details (processed by secure third-party providers)
• Communications: Messages, feedback, support requests

2.2 Information We Collect Automatically

• Usage Data: Pages visited, features used, time spent on platform
• Device Information: Browser type, operating system, IP address
• Cookies and Tracking: Session data, preferences, analytics information

3. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process transactions and send related information
• Send administrative information and updates
• Respond to comments, questions, and customer service requests
• Improve and optimize our platform
• Monitor usage and prevent fraud
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Your Consent: When you explicitly agree to sharing
• Service Providers: Third-party vendors who help us operate our platform
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions
• Public Information: Festival data you choose to make public

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication
• Secure data centers and infrastructure
• Employee training on data protection

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Account information is retained until account deletion. Festival data may be retained longer for legitimate business purposes or legal requirements.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Export your data in a common format
• Opt-out: Unsubscribe from marketing communications
• Consent Withdrawal: Withdraw consent for data processing

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze usage patterns and improve our services
• Provide personalized content and features
• Ensure security and prevent fraud

You can control cookies through your browser settings, though this may affect functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data during international transfers.

10. Children's Privacy

Our services are designed for educational institutions and users over 13 years old. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through our platform. The "Last updated" date at the top indicates when the policy was last revised.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: